Workflow-based ticketing
Log, categorize and route HR requests through structured workflows instead of untracked email queues.
Connect Desk
HR Service Management that resolves every employee request
Connect Desk brings HR service management into the Peeplynx HRMS. Employees raise requests, queries and reimbursements through one HRMS help desk, and HR teams resolve them through HR ticketing with routing, approvals and SLA visibility.
Ticket managementSLA trackingApproval routing
Business Impact
50%
faster resolution of employee HR requests
1 inbox
for all HR requests across departments
100%
traceability on every open and resolved request
Capabilities
An HR service desk that turns every employee request into a traceable, resolved ticket.
Peeplynx replaces informal request handling with structured employee service management so HR teams track, route and resolve queries with full accountability.
SLA and escalation tracking
Set resolution timelines, monitor SLA compliance and escalate automatically when requests are overdue.
Department-wise routing
Direct requests to the right HR owner or approver based on type, department and priority level.
FAQ
HR service management FAQs
Answers to common questions about Connect Desk in Peeplynx HRMS.
HR service management is the structured handling of employee requests and queries - from submission to routing, approval and resolution. Peeplynx Connect Desk gives every request a ticket, an owner and a resolution record.
Requests are mapped to services with configurable forms and approval workflows, then routed to the relevant assignee group. Group members action tickets from their own queue, and unassigned tickets surface for reassignment.
Yes. Employees submit reimbursement requests through the same HRMS help desk. Approved requests appear in a reimbursement register where HR marks them as processed or cancelled.
Yes. HR teams see every service request, query, business process task and reimbursement raised across the organization, including status and owner, so bottlenecks are visible before they become complaints.
See Connect Desk in a live Peeplynx workflow.
We’ll show how approvals, data flow, automation and reporting fit into your current operating model.