Workflow-based ticketing
Log, categorize and route HR requests through structured workflows instead of untracked email queues.
Module Detail
Connect Desk
Centralize internal HR requests with workflow-based ticketing, SLA tracking and department-wise approval routing — replacing scattered email threads and informal processes.
Ticket managementSLA trackingApproval routing
Business Impact
50%
faster resolution of employee HR requests
1 inbox
for all HR requests across departments
100%
traceability on every open and resolved request
Capabilities
Turn every employee HR request into a traceable, resolved ticket.
Peeplynx replaces informal request handling with a structured service desk so HR teams track, route and resolve queries with full accountability.
SLA and escalation tracking
Set resolution timelines, monitor SLA compliance and escalate automatically when requests are overdue.
Department-wise routing
Direct requests to the right HR owner or approver based on type, department and priority level.
See Connect Desk in a live Peeplynx workflow.
We’ll show how approvals, data flow, automation and reporting fit into your current operating model.