Connect Desk
Peeplynx empowers growing organizations to move beyond manual, disconnected HR operations by providing a comprehensive HR service request management software for growing organizations that delivers streamlined workflows, centralized data, and actionable insights.
Problem
When employees raise HR queries through email or informal channels, requests get lost, resolution times are unpredictable and HR teams have no visibility into outstanding workload or bottlenecks.
Solution
Employees raise and track their own requests. Assignee groups action them from a dedicated queue. Admins get full visibility across all requests, tasks and reimbursements — with configurable forms, approval workflows and resolution tracking built in.
How It Works
The tools inside connect desk are designed to reduce manual effort and give your HR team one reliable place to manage this workflow.
Build request forms and task forms with the required elements, then map them to services with approval workflows. Configure process-to-task mappings, custom data lists, resolution reasons and additional request settings.
Employees raise service requests and queries, track their status and cancel them from a single self-service portal. Business process tasks and reimbursement requests are managed in the same place.
Service request approvals and reimbursement approvals are routed to the right approvers automatically — with approve and reject actions tracked at every step.
Assignee groups action service requests and queries from a dedicated queue. Requests are routed to the relevant group so the right people handle the right work.
HR teams get full visibility across all service requests, queries, business process tasks and reimbursements raised in the organization — including unassigned requests that need reassignment.
View all approved reimbursement requests in one register. Mark requests as processed or cancel them with a clear audit trail.
Benefits
See why HR teams choose Peeplynx to run connect desk — and what changes once they do.
Service requests, queries, reimbursements and business process tasks all flow through one system — no scattered inboxes or untracked conversations.
Every request has a clear owner, approval trail and resolution record for audit and reporting purposes.
Unassigned requests surface automatically and can be reassigned when no active assignee is available at any approval level.
See It In Action
A closer look at the screens your HR team and employees will use every day.
Show the service request catalogue — searchable list of available HR and IT services employees can raise.
Show the assignee queue — list of incoming requests with status labels and assignee group filtering.
Explore More
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FAQ
Common questions HR teams ask before adopting connect desk inside Peeplynx.
Book a live walkthrough to see how this feature connects with employee records, approvals and reporting across the full HR lifecycle.