Connect Desk
Connect Desk is the HRMS help desk inside Peeplynx. Employees raise requests, queries and reimbursements from one employee help desk, and HR teams resolve them through an HR ticketing system with routing, approvals and a full audit trail.
Problem
Without HR service desk software, employees raise HR queries through email or informal channels. Requests get lost, resolution times are unpredictable and HR teams have no visibility into outstanding workload or bottlenecks.
Solution
Employees raise and track their own tickets. Assignee groups action them from a dedicated queue. Admins get full visibility across all requests, tasks and reimbursements - with configurable forms, approval workflows and resolution tracking built into the HR ticketing system.
How It Works
Every tool inside Connect Desk is designed to reduce manual effort and give your HR team one reliable place to manage this workflow.
Build request forms and task forms with the required elements, then map them to services with approval workflows. Configure process-to-task mappings, custom data lists, resolution reasons and additional request settings.
Employees raise service requests and queries, track their status and cancel them from a single self-service portal. Business process tasks and reimbursement requests are managed in the same place.
Service request approvals and reimbursement approvals are routed to the right approvers automatically - with approve and reject actions tracked at every step.
Assignee groups action service requests and queries from a dedicated queue. Requests are routed to the relevant group so the right people handle the right work.
HR teams get full visibility across all service requests, queries, business process tasks and reimbursements raised in the organization - including unassigned requests that need reassignment.
View all approved reimbursement requests in one register. Mark requests as processed or cancel them with a clear audit trail.
Benefits
See what changes when Connect Desk runs inside a connected HRMS instead of spreadsheets and disconnected tools.
Service requests, queries, reimbursements and business process tasks all flow through one system - no scattered inboxes or untracked conversations.
Every request has a clear owner, approval trail and resolution record for audit and reporting purposes.
Unassigned requests surface automatically and can be reassigned when no active assignee is available at any approval level.
See It In Action
A closer look at the Connect Desk screens your HR team and employees will use every day.
Show the service request catalogue - searchable list of available HR and IT services employees can raise.
Show the assignee queue - list of incoming requests with status labels and assignee group filtering.
Explore More
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FAQ
Common questions HR teams ask before choosing Peeplynx Connect Desk as their HR Service Desk Software.
HR service desk software gives employees a single place to raise HR requests and queries, and gives HR teams a structured queue to route, approve and resolve them. Peeplynx Connect Desk replaces email and chat-based requests with tracked tickets, owners and resolution records.
Connect Desk is built into the Peeplynx HRMS, so every ticket is linked to the employee record. Requests, approvals, reimbursements and business process tasks follow HR-specific workflows, and approved reimbursements can flow into payroll - something a generic ticketing tool cannot do.
Yes. Employees can raise service requests and service queries, view their status and cancel them. They can also submit reimbursement requests and take action on business process tasks assigned to them - all from one employee help desk.
Service requests and queries are routed to assignee groups. Members of the relevant group see their queue and can take action on assigned items - keeping workload distributed and accountable.
Yes. Admins can create request forms and task forms with the elements they need, then map them to specific services along with the relevant approval workflow.
Employees submit reimbursement requests through self-service. Approved requests appear in the reimbursement register where HR can mark them as processed or cancel them.
Unassigned requests are surfaced in the Request Management view and can be reassigned to another user when no active member is available at an approval level.
Book a live walkthrough to see how this feature connects with employee records, approvals and reporting across the full HR lifecycle.