Service Desk

Service Desk Overview

Centralize support with streamlined request handling, SLA tracking, and team accountability — all within Peeplynx HR. The Peeplynx HR Service Desk empowers your employees to raise requests and get timely support — while giving your teams the tools to track, assign, and resolve issues efficiently

Your In-House Helpdesk, Reimagined

Submit Requests with Ease

Raise hardware, finance, or IT-related queries in just a few clicks.

Approval Workflow Automation

Multi-level flows based on category, type, or urgency.

SLA Enforcement

Ensure time-bound acknowledgments and resolutions.

Task Assignment & Group Handling

Manage requests across teams with group-based roles.

Fast. Organized. Employee-Centric.

Simplify internal support. The Service Desk module provides employees with a clean, efficient interface to raise service requests—while giving support teams the tools they need to resolve them on time.

Self-Service Support Desk

Self-service portal to submit and manage service tickets

Department-Based Requests

Custom request types by department (IT, HR, Finance, etc.)

Automated Ticket Routing

Auto-assign to teams based on category

Approval Flow Setup

Approval flows configurable by hierarchy or request type

Stay Ahead with SLA Tracking and Smart Dashboards

Track SLAs, optimize workflows, and monitor team performance with dashboards that surface real-time resolution data—ensuring no request slips through the cracks.

Priority-Based SLA Management

Set business-hour-based SLAs by priority

SLA Compliance Monitoring

Monitor acknowledgments and breach alerts

Actionable Insights

Export actionable insights for continuous improvement

Frequently Asked Questions

Your go-to guide for understanding Peeplynx HR’s features and capabilities.

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